Customer Testimonials

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DealerRater Feb 13, 2025

My service advisor Ty was phenomenal! Excellent communication throughout and quite possibly the best service experience I’ve ever had. She also got me out of a rental and into a dealer loaner I loved which could very well cause a purchase in the near future.

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DealerRater Feb 9, 2025

Very responsive to customer needs, Staff are very friendly and personable. Jackie Whitehead was my salesperson and was very knowledgeable about their products.

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DealerRater Feb 7, 2025

I had an amazing experience buying my 2022 Ford F-150 from Chapman Ford of EHT! Rayna was fantastic—no pressure, extremely helpful, and made the whole process smooth and stress-free. If you’re looking for a great salesperson who truly cares, I highly recommend Rayna!

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DealerRater Feb 6, 2025

I buy cars a lot. This was the best ever experience. I’m 71 years old. Our salesman is absolutely second to none.. Tahz knows the products, listens, works to do all he can for his customers. We Bought a brand new Mazda on Saturday Jan. 25, 2025. Then went back and Bought a brand new Ford Bronco on Feb. 4, 2025. The mangers were all awesome. Inspected both cars complete before they let us go.. inside and out. Tahz Took all the time needed to explain both cars top to bottom. Have never seen this much attention to customer Satisfaction ever. Highly recommended everyone ...

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DealerRater Feb 6, 2025

Every one was pleasant and helpful. I wish the service was in the shorter time frame. I was without car from 8.00am to 5.00 pm.

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DealerRater Feb 4, 2025

Ray M - service rep - actually listens to what needs to be done and keeps customer informed.

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DealerRater Feb 3, 2025

Always accommodating, helpful and friendly. Would not go anywhere else to purchase a vehicle, except Chapman

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DealerRater Feb 3, 2025

From the moment my wife and I walked in every person we encountered was welcoming and knowledgeable through out the whole experience. Thank you Chapman

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DealerRater Feb 3, 2025

Rob Jakos is wonderful, he knows his business. He was kind, courteous, and knowledgeable. He got me out in the time he originally quoted!

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DealerRater Feb 3, 2025

Excellent customer service. Rob was very helpful and answered all of my questions and concerns about my vehicle. Repairs were performed in a timely manner and he was always in communication with me keeping me updated.

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DealerRater Jan 21, 2025

Awesome customer service! not long wait time. They assist you with all your vehicles needs!

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DealerRater Jan 17, 2025

Had a pleasant experience getting new tires and an oil change. My service advisor also notified me that my front brakes did not need replacing, as I had previously thought so they saved me some money there.

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DealerRater Jan 17, 2025

Always a first class experience at Chapman for both sales and service with timely and consistent customer service from all the staff

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DealerRater Jan 15, 2025

The recall was taken care of very quickly. I wish I had known how quickly so I would have waited instead of paying for a Lyft both ways.

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DealerRater Jan 12, 2025

I always appreciate the professionalism, they explained everything Ray McDonald and the staff are great.

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DealerRater Jan 10, 2025

The Chapman Ford service department has been excellent. I believe the main reason for me is Ray McDonald has been very good providing excellent communication and updating me on every aspect of the service needs. Ray is a great asset to Chapman Ford. Thank you Michael P Simone

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DealerRater Jan 1, 2025

The technicians really know their stuff. Nice waiting area for the long time it takes to finish the whole visit.

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DealerRater Dec 31, 2024

Rayna Holman is their best sales person. She is very knowledgeable about the cars and she is very confident and courteous. She was a pleasure to work with.

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DealerRater Dec 17, 2024

From sales to service Chapman Ford in Egg Harbor Township provides extraordinary experience. Thank You

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DealerRater Dec 17, 2024

Very well organized /efficient operation. Good communication thru text and phone calls (eg confirming appointment, status of repair, video from technician explaining work performed.

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DealerRater Dec 11, 2024

What I had done was done well. I felt that 21 text messages from start to finish was excessive. I also felt that $138 for an oil change and tire rotation was too pricey.

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DealerRater Dec 4, 2024

Very professional, and straightforward. I would do business with them again. Great staff and GM.

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DealerRater Nov 25, 2024

My experience was that Everything felt very smooth was done easy and efficient. Thank you

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DealerRater Nov 23, 2024

Aj and Keith were very very very very very very very very helpful. Thank you

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DealerRater Nov 19, 2024

Great place to do business, Ty and Ed were great as well as anyone else I met during my time.

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DealerRater Nov 15, 2024

The video is very helpful. It helps me understand the maintenance of my vehicle which is important to me.

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DealerRater Nov 15, 2024

Always polite , great service.. writer was very good. Buy all my cars from Jackie and Donald. Will miss Bill Kassner when he retires.

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DealerRater Nov 14, 2024

Service was great! The customer service tech named Ty was very professional, knowledgeable and friendly. She represents Chapman Ford in the best way. She deserves the highest recognition.

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DealerRater Nov 12, 2024

Rayna and Alex were so nice, accommodating and quick:) I would refer anyone to Chapman!

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DealerRater Oct 26, 2024

Thanks to Donald Hood I’m still with Chapman I will leave another comment after my problem is solved..

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DealerRater Oct 21, 2024

Such a great experience! Helped me every step of the way to get exactly what I wanted! So happy!

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DealerRater Oct 19, 2024

Well I believe it's good service Pleasant people nice choice of vehicles but so much paperwork takes a long time to finish the deal

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DealerRater Oct 15, 2024

Very reliable. Pricing bead fair. Car was completed in a timely manner. I will return for service.

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DealerRater Oct 14, 2024

Great service and a great staff. Always satisfied with the work done on my vehicle.

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DealerRater Oct 11, 2024

Rob was very kind, he explained everything related to the process of my car, all the staff was very friendly

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DealerRater Oct 10, 2024

Service advisor excellent and explained work to be done. In and out in a timely manner.

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DealerRater Oct 7, 2024

Very knowledgeable service writers and mechanics. Always great service. That's why I keep going back whenever I need to have my Lincoln serviced. Always very pleased.

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DealerRater Oct 7, 2024

Excellent service! Was in from out of town and needed battery replaced and they worked us in quickly and at a great price. Highly recommended

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DealerRater Oct 3, 2024

Excellent service I will recommend Chapman Ford and you have to see Rob at the service desk

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DealerRater Oct 3, 2024

I love Chapman Ford They work with you to get you in what you want !!! I recommend Erica She really helps you and I’m very Happy with my car

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DealerRater Sep 30, 2024

Great service and prompt service. Service rep, Ray, was efficient and very helpful. Thanks for everything

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DealerRater Sep 30, 2024

Exceptional work. Appointment was on time,and not a long wait. Everyone was very nice and friendly

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DealerRater Sep 28, 2024

Service group is great . Very communicative and fixed all of my issues. Would recommend to anyone.

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DealerRater Sep 24, 2024

I have purchased serval vehicles and have all my service done there. All great experiences.

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DealerRater Sep 23, 2024

Great service at service counter, Ray was very helpful and answered all my questions and took my truck back for service. Also video text was very informative during service.

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DealerRater Sep 23, 2024

They were very professional and I will recommend anyone to get the call service at this dealership

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DealerRater Sep 19, 2024

They are always going the extra mile make your experience better. They called me with updates and to make sure I understood what they were doing

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DealerRater Sep 17, 2024

Great service. Great staff. I am always pleased with the work done on my vehicle.

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DealerRater Sep 14, 2024

ROB ALWAYS TAKES GOOD CARE OF ME EVERY TIME I VISIT THE SERVICE DEPARTMENT. HE'S ALWAYS VERY INFORMATIVE & HELPFUL!!

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DealerRater Sep 13, 2024

Staff was courteous and helpful and did what they said they were going to do and gave my vehicle back shiny and clean

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DealerRater Sep 11, 2024

Traci was super helpful and friendly for my service appointment. Chapman fixed my car in record time and I will be going back again for all my service needs.

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DealerRater Sep 10, 2024

Great staff and easy to work with. Mechanics are efficient and Rob the Service Mgr. is excellent

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DealerRater Sep 6, 2024

Jackie is the best salesperson ever! I buy all my cars from her! Great service!

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DealerRater Sep 4, 2024

Advisor was great. Process was simple and straight forward. Work was done timely and everyone was pleasant

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DealerRater Aug 28, 2024

The entire process was well thought out and efficient. Everyone I came in contact with, was very polite and friendly.

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DealerRater Aug 23, 2024

Great service. Worker was on time explained the whole process thoroughly. He even helped restart my ford pass app

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DealerRater Aug 23, 2024

They did a great job at diagnosing the problem, gave a good estimate, and promptly obtained the parts and repaired my vehicle.

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DealerRater Aug 14, 2024

Was accomodated right away and ty cooper was the best. The service went smoothly, no issues

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DealerRater Aug 10, 2024

Prompt and courteous service Knowledgeable service staff Completed recall service; second one In progress. Loaner car available

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DealerRater Aug 5, 2024

Very nice people and very easy to deal with. Would recommend them to anyone looking for a new car.

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DealerRater Aug 4, 2024

The technician was professional, and very knowledgeable. He arrived early and explained what he was doing this visit. I appreciate not driving to the dealership and waiting for the work to be done. Great idea. Mike Coster

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DealerRater Aug 3, 2024

My experience was very positive. I was informed about everything that my car needed, and it was done in a very timely fashion. The cost was competitive and I felt well cared for.

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DealerRater Aug 2, 2024

Very professional yet personable . Very knowledgable . Overall I had a Great experience..I would definitely recommend them .

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DealerRater Aug 2, 2024

Good dealership to work with. Very helpful maintenance team. They do not push for unnecessary work.

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DealerRater Jul 31, 2024

My truck got towing into the dealership. It took them 3 weeks to be able to get it in the shop to be fixed. Other than the wait time the dealership was terrific. I got a diagnosis from the tech with video included showing the issue. Ty the service rep was very responsive, prompt and professional.

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DealerRater Jul 30, 2024

Easy and professional. Best you could ask for from a service provider. Ty was friendly and helpful

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DealerRater Jul 22, 2024

I have owned 4 Ford vehicles & will continue to be an owner!!! Great truck builder.

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DealerRater Jul 16, 2024

I have had my car service a few times and everyone has been very helpful, and I like the video update they send during my service.

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DealerRater Jul 14, 2024

Service Rep was very pleasant and answered my questions. Looked up cost of my first oil change when the time comes. I will return there for all my service needs

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DealerRater Jul 5, 2024

Very accommodating , friendly staff, tired to help the best they could. Would highly recommend them

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DealerRater Jul 5, 2024

Chapman staff is very friendly and kept me informed of the progress of my repair. A great place to have your Ford serviced.

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DealerRater Jul 5, 2024

Always a pleasure when visiting and up front when telling you the diagnosis of the service on your vehicle and of the cost

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DealerRater Jul 2, 2024

Traci was great went over specifics on old truck with mechanic. I don’t know how she kept up with things every time I stopped in she was taking care of 3 customers at a time. Was really worried after having a transmission fluid leak. Traci let me talk to the mechanic directly who owned the same truck and who was changing my fluid and filters for me. In all I took the truck on a 60 mile road trip the day after they did the transmission service and felt good when starting my trip and all went well made it there ...

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DealerRater Jun 24, 2024

No pressure and easy to deal with. Antonio and Rayna were great to work with and I left happy with my purchase.

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DealerRater Jun 19, 2024

Rob, in service has always been very helpful, honest and informative. Prices were the going rate for all the local dealerships, but Chapman was convenient for me to drop my truck off for new tires and warranty issues.

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DealerRater Jun 12, 2024

Good, fast service. Comfortable place to wait. Highly recommend Chapman Ford Lincoln Mazda for your needs

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DealerRater Jun 1, 2024

Service was excellent employees are very knowledgeable and delivered on everything. They said they would do.

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DealerRater May 30, 2024

Fast and reliable service. The front desk agents are terrific and I don’t want to forgot the cashier! Definitely is my favourite dealership! 10 stars!

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DealerRater May 28, 2024

Felt very well taken care of by Rayna and everyone at Chapman Ford Egg Harbor. Got a good deal and left very happy with my new vehicle. Would highly recommend them.

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DealerRater May 6, 2024

Amazing dealership starting from when you first walk thru the door to sales team and then gentleman looking at car to final delivery everything was excellent. If you need a ford Lincoln Mazda the dealership is one of the best hands down.

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DealerRater Apr 29, 2024

Carla was great, i was returning a lease with over mileage and they treated me great. Working out the numbers a couple different ways to my benefit. Thanks!!

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DealerRater Apr 23, 2024

What can I say except it was a my pleasure to work with you on short notice.

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DealerRater Apr 14, 2024

Very courteous and professional. They explained everything in detail that was getting done to my vehicle.

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DealerRater Apr 5, 2024

Good service friendly staff been coming here for years They do a very good job

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DealerRater Apr 3, 2024

In my search for the Ford Maverick, the team at Chapman was the only one to continuously follow up and alert me on the stock of the vehicle. My sales rep Doug was very thorough, friendly, and fair. He made my experience really enjoyable. I am very happy with my vehicle and the process.

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DealerRater Apr 1, 2024

Stuck to the schedule. The video of what was wrong and the fix was fantastic. Price quoted was the actual price. The fix worked. Fantastic job. Highly recommend Chapman Ford service.

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DealerRater Mar 28, 2024

Very pleasant to work with. Very professional. Best car buying experience ever!! Would highly recommend Chapman Ford

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DealerRater Mar 22, 2024

I have always used my dealer for everything I need done to my car. I like that they are honest and never have recommended I have work done that isn’t needed.

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DealerRater Mar 22, 2024

Advisor was very friendly. I did ask for a tire quote. She told me my tires needed replacing, and I did not receive that. Other than that the surface was good.

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DealerRater Mar 20, 2024

This Dealership is Attentive, Patient and Understanding. There is no pressure. AJ AND Mike are Great. They want to get you a car that exceeds your expectations.

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DealerRater Mar 18, 2024

Great service, great staff. Always pleased with the work done on my vehicle. Highly recommended.

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DealerRater Mar 13, 2024

Everyone was pleasant and helpful. Jackie was so nice and has a wonderful personality, i would personally ask for her if we were shopping for another vehicle, and would recommend her in a heartbeat in the car buying process.

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